Walk-in || Front Desk Receptionist

Company Description

Minerva Coffee Shop - India is a well-known hospitality brand based in India, recognized for serving quality coffee and a variety of food and beverages in a welcoming environment. The company focuses on creating a friendly and comfortable atmosphere for guests, making it a popular choice for casual meetings and social gatherings. Team members are encouraged to provide warm and attentive service, supporting a culture of respect and collaboration. Minerva Coffee Shop offers opportunities for growth within the hospitality sector for individuals who are passionate about customer service and caf operations.

Role Description

The Front Desk Receptionist role is a full-time, on-site position based at Minerva Coffee Shop in Bengaluru. This role involves greeting guests, managing reservations or waiting lists, and providing information about menu items and services. The Front Desk Receptionist will handle phone calls, address customer inquiries, and coordinate with serving staff to ensure smooth guest flow. Daily tasks include basic clerical work such as maintaining records, handling billing queries, and supporting cash or card transaction processes when needed. The role also requires maintaining a clean and organized front desk area and assisting with customer feedback or issue resolution.

Qualifications

• Strong customer service skills, with the ability to interact courteously and professionally with guests.
• Effective communication abilities, including clear spoken English and local language proficiency as needed.
• Receptionist duties and phone etiquette skills, including managing inquiries and directing calls appropriately.
• Clerical skills such as basic record-keeping, handling forms, and using point-of-sale or reservation systems.
• Ability to stay organized in a fast-paced environment and manage multiple tasks at the front desk.
• Basic computer literacy and familiarity with email and simple office applications.
• Prior experience in hospitality, retail, or front desk operations is preferred but not mandatory.
• Reliability in attendance, flexibility in working shifts, and a professional, approachable demeanor.

Interested candidates can apply to [email removed] / [email removed] along with updated CV, Latest Pics and salary details