Walk-in || Freshers Technical Support Voice Process

Hiring: Technical Voice Process Customer Support

Location: Bangalore / Bengaluru
Experience: Freshers (01 year)
Employment Type: Full-Time
Work Mode: Work From Office
Role: Technical Support Executive / Customer Support Associate

Job Summary

We are looking for enthusiastic Freshers to join our Technical Voice Process team in Bangalore. The selected candidates will be responsible for handling customer calls, understanding technical issues, providing basic troubleshooting support, and ensuring a positive customer experience.

This is an excellent opportunity for fresh graduates to start their career in Customer Support, Technical Support, and BPO operations.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Understand customer concerns and provide accurate resolutions.
• Troubleshoot basic technical issues related to products, applications, devices, connectivity, or services.
• Guide customers step-by-step through troubleshooting procedures.
• Escalate complex issues to the appropriate technical team.
• Maintain accurate customer interaction records in CRM/tools.
• Follow defined process, quality, compliance, and customer-service guidelines.
• Achieve assigned productivity, quality, and customer satisfaction targets.
• Maintain professional communication throughout every customer interaction.

Eligibility

• Freshers are welcome to apply.
• Any Graduate / Undergraduate can be considered based on the process requirement.
• Good verbal and written communication skills.
• Basic knowledge of computers, internet, hardware/software, and troubleshooting.
• Good listening and problem-solving skills.
• Candidates should be comfortable working in a voice-based customer support environment.
• Willingness to work in rotational shifts / night shifts, if required.
• Immediate joiners or candidates with short notice periods preferred.

Required Skills

• Excellent English communication.
• Customer-handling and interpersonal skills.
• Basic technical knowledge.
• Active listening.
• Problem-solving ability.
• Basic computer and MS Office knowledge.
• Ability to work under targets and handle multiple customer interactions.

Shift & Work Conditions

• Work Location: Bangalore
• Work Mode: Work From Office
• Shift: Rotational / US shifts depending on process
• Week Off: Rotational
• Cab Facility: Depending on company/process eligibility.

Salary & Benefits

• Competitive salary as per company standards.
• Performance incentives, where applicable.
• Career growth opportunities.
• Opportunity to build a career in Technical Support / Customer Service.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.