Walk-in || Firstsource is hiring-International Voice Support

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Job Responsibilities

• Handle inbound and/or outbound calls from international customers.
  
• Provide accurate information and resolve customer queries professionally.
  
• Understand customer concerns and provide appropriate solutions.
  
• Maintain a high level of customer satisfaction and service quality.
  
• Follow communication scripts, company policies, and standard operating procedures.
  
• Document customer interactions and update relevant information in the system.
  
• Escalate complex issues to the appropriate department when required.
  
• Meet assigned performance metrics such as call quality, productivity, and customer satisfaction.
  

Requirements

• Excellent spoken English and good communication skills.
  
• Clear pronunciation and a neutral or internationally understandable accent.
  
• Good listening and interpersonal skills.
  
• Basic computer knowledge and familiarity with MS Office/CRM systems.
  
• Ability to work in rotational shifts, including night shifts, if required.
  
• Candidates should be comfortable communicating with customers from different countries.
  
• Freshers with good communication skills can apply.
  

Preferred Skills

• Customer-service orientation.
  
• Problem-solving ability.
  
• Patience and professional telephone etiquette.
  
• Ability to work under pressure and meet targets.
  
• Willingness to work as part of a team.
  

Salary & Benefits

• Competitive salary based on experience and company standards.
  
• Performance incentives, where applicable.
  
• Training and career-development opportunities.
  
• Employee benefits as per company policy.
  

• B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.