Walk-in || Firstsource is hiring-International Voice Process

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

• Handle inbound/outbound calls from international customers.
• Understand customer queries and provide appropriate solutions.
• Maintain professional and courteous communication throughout the call.
• Resolve customer complaints and issues within the defined timelines.
• Accurately record customer interactions in the CRM/system.
• Follow company policies, quality standards, and call-handling procedures.
• Achieve defined targets related to quality, productivity, AHT, and customer satisfaction.
• Escalate complex issues to the appropriate department when required.
• Maintain confidentiality of customer and company information.

Requirements

• Excellent spoken English and communication skills.
• Good listening and problem-solving abilities.
• Comfortable working in rotational/night shifts.
• Basic computer knowledge and familiarity with MS Office.
• Ability to work under pressure and meet performance targets.
• Freshers are welcome; prior international voice/BPO experience is an advantage.

Preferred Skills

• Neutral/clear English accent.
• Good interpersonal and customer-handling skills.
• Strong typing and multitasking abilities.
• Positive attitude and willingness to learn.

Salary & Benefits

• Competitive salary based on experience and interview performance.
• Incentives based on performance.
• Shift allowances, where applicable.
• Training and career-growth opportunities.

• Excellent communication and interpersonal skills
• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.