Walk-in || Firstsource is hiring-International Semi Voice support

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

International Semi Voice Process Executive (Freshers & Experienced)

Job Location: Bangalore

Job Type: Full-Time | International Semi Voice Process

We are hiring dynamic and customer-focused candidates for our International Semi Voice Process. Candidates must possess excellent verbal and written English communication skills. The ideal candidate should be able to communicate fluently, type accurately with minimal grammatical errors, and provide exceptional customer support.

Key Responsibilities

• Handle customer interactions through voice and non-voice channels (calls, emails, and chats).
• Resolve customer queries professionally and efficiently.
• Maintain high standards of communication and customer service.
• Ensure accurate documentation of customer interactions.
• Meet quality and productivity targets.

Eligibility Criteria

• Freshers and experienced candidates can apply.
• Excellent English communication is mandatory.
• Strong typing skills with good grammar and accuracy.
• Basic computer knowledge.
• Willingness to work in rotational shifts, including night shifts.
• Flexible to work across all shift timings in a 24/7 work environment.

Compensation

• Freshers: 21,000 Take Home Salary (after all deductions)
• Experienced Candidates: 25,000 Take Home Salary (after all deductions)

Transportation

• Cab facility available.
• Cab charges are applicable as per company policy.

Preferred Skills

• Good listening and comprehension skills.
• Customer-centric attitude.
• Ability to work in a fast-paced environment.
• Strong interpersonal and problem-solving skills.

Interested candidates with excellent English communication skills are encouraged to apply.