Walk-in || Firstsource is hiring-International semi Voice Process

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Location: Brookfield, Bangalore
Shift: Rotational Night Shifts
Weekly Off: Rotational Week Offs
Transportation: Two-Way Cab Facility

Job Summary

Firstsource is hiring International Chat Support Executives for its Brookfield, Bangalore location. We are looking for candidates with excellent communication skills, strong customer service orientation, and the ability to handle customer queries efficiently through chat support.

Key Responsibilities

• Handle customer interactions via chat in a professional and timely manner.
• Resolve customer queries, concerns, and complaints effectively.
• Provide accurate information while maintaining high customer satisfaction.
• Escalate complex issues to the relevant teams when required.
• Maintain chat quality standards and meet productivity targets.
• Document customer interactions accurately in the system.
• Adhere to company policies and process guidelines.

Required Skills

• Excellent written and verbal communication skills in English.
• Strong comprehension and typing skills.
• Customer-focused attitude with good problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer knowledge and familiarity with online support tools.
• Willingness to work in rotational night shifts.

Eligibility

• Graduates and Undergraduates can apply.
• Freshers and experienced candidates are welcome.
• Previous experience in international customer support/chat support is an added advantage.

Job Benefits

• Attractive salary package.
• Performance-based incentives.
• Career growth opportunities.
• Rotational night shifts and rotational week offs.
• Two-way cab facility provided.
• Supportive and professional work environment.

Key Requirement: Candidates must possess excellent communication skills, a customer-centric mindset, and the ability to provide exceptional support to international customers through chat.

• Excellent communication and interpersonal skills
• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.