Walk-in || Firstsource is hiring-International Email Process

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

• Handle customer queries and requests through email communication.
• Provide accurate and professional responses to international customers.
• Understand customer concerns and provide appropriate solutions.
• Follow company processes, quality standards, and communication guidelines.
• Maintain proper records of customer interactions and cases.
• Meet daily productivity, quality, and turnaround-time (TAT) targets.
• Escalate complex or unresolved issues to the appropriate team.
• Coordinate with internal departments to resolve customer concerns.
• Ensure customer information and company data are handled confidentially.
• Work in rotational shifts, including night shifts, if required.

Required Skills

• Excellent written and verbal English communication.
• Good grammar, spelling, and email-writing skills.
• Strong typing and computer skills.
• Good customer-service and problem-solving abilities.
• Ability to multitask and prioritize emails.
• Basic knowledge of MS Office and email applications.
• Ability to work effectively in a target-driven environment.

Qualification & Experience

Education: Any graduate / 12th pass, depending on company requirements.

Experience: Freshers and candidates with customer service, BPO, email support, or international process experience can apply.

Preferred: Experience handling international customers through email or chat.

Typical KPIs

• Email response time / TAT
• Email quality score
• Customer satisfaction (CSAT)
• Productivity / number of emails handled
• First-contact resolution
• Attendance and adherence

• Excellent communication and interpersonal skills
• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.