Walk-in || Firstsource is hiring -International chat process

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

• Handle customer queries through international chat support.
  
• Provide accurate information about products, services, orders, billing, or accounts.
  
• Understand customer concerns and provide appropriate solutions.
  
• Maintain a professional and friendly tone throughout chat interactions.
  
• Follow company processes, quality standards, and communication guidelines.
  
• Document customer interactions accurately in CRM/ticketing systems.
  
• Escalate complex or unresolved issues to the appropriate department.
  
• Meet defined productivity, quality, response-time, and customer-satisfaction targets.
  
• Handle multiple chats simultaneously while maintaining accuracy.
  
• Protect customer information and follow data-security procedures.
  

Required Skills

• Excellent written and verbal English communication.
  
• Good typing speed and accuracy.
  
• Strong customer-service and problem-solving skills.
  
• Ability to multitask and work under pressure.
  
• Basic computer and internet knowledge.
  
• Comfortable using CRM, email, and chat-support tools.
  
• Willingness to work in rotational shifts/night shifts, including weekends if required.
  

Educational Qualification

• Any graduate or equivalent qualification.
  
• Freshers can apply if they have strong communication skills.
  

Salary & Benefits

• Training and career-development opportunities.
  
• Employee benefits as per company policy.
  

Ideal Candidate: Someone with strong English writing skills, patience, attention to detail, and a customer-focused approach.

• Excellent communication and interpersonal skills
• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.