Walk-in || FemaleCustomer Service Representative (Processing & Client Support)

Workplace Timings: 9:30 AM to 5:30 PM

Role & responsibilities

A Customer Service Representative is responsible for making outbound calls to potential customers or clients in order to generate leads, set appointments, or sell products or services. Some common roles and responsibilities for a Customer Service Representative include:

1. Making outbound calls to prospects or customers.
2. Introducing products or services to potential customers and explaining their benefits.
3. Qualifying leads and determining if they are a good fit for the company's products or services.
4. Setting appointments for Clients.
5. Following up with leads or customers to provide additional information or answer questions.
6. Maintaining accurate records of all calls and interactions in a CRM system.
7. Meeting or exceeding daily or weekly call quotas or sales targets.
8. Providing excellent customer service and building rapport with customers over the phone.
9. Collaborating with sales and marketing teams to develop strategies for lead generation and conversion.
10. Staying up-to-date on product knowledge and industry trends to effectively communicate with customers.

Preferred candidate profile

If you are speacially good with English & Hindi you will be preferred

1. Excellent communication skills
2. Ability to persuade and convince customers
3. Strong interpersonal skills
4. Good listening skills
5. Ability to handle rejection and objections
6. Patience and persistence
7. Ability to work under pressure and meet targets
8. Previous experience in telemarketing or sales is a plus
9. Knowledge of the product or service being offered
10. Professional and courteous demeanor

You can also email us cv at [email removed]