Walk-in || Facility Manager

Job Title: Building Centre Manager
Job Type: Full-Time
Reports To: Operations Director
About Hustle Hub
Hustle Hub Office Space is a dynamic co-working and managed office space provider,
designed to support entrepreneurs, startups, freelancers, and established businesses. We
provide modern, flexible, and collaborative workspaces with top-notch amenities and a
thriving community.
Job Summary
As the Building Centre Manager, you will be responsible for the day-to-day operations,
customer experience, facilities management, and community engagement at the assigned
Hustle Hub location. Your goal is to ensure a seamless, high-quality experience for all
members and visitors, while maintaining the facility in excellent condition and supporting
business growth.
Key Responsibilities
1. Operations & Facility Management

Oversee daily operations of the centre including maintenance, cleanliness, security,
and infrastructure.

Ensure that all equipment, internet, air conditioning, power supply, and other
amenities are functioning optimally.
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Coordinate with vendors, contractors, and facility staff for timely repairs, preventive
maintenance, and upgrades.
2. Member Experience
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Be the primary point of contact for members, ensuring their needs are met promptly
and professionally.
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Resolve member complaints or issues efficiently with a focus on satisfaction.
Conduct regular feedback surveys and act on member suggestions.
3. Community Engagement
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Foster a welcoming and collaborative atmosphere within the space.
Organize and support community events, workshops, and networking opportunities to
drive engagement and retention.
Build relationships with members to understand their businesses and promote
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synergies within the community.
4. Administration & Reporting
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Manage inventory of office supplies and consumables.
Maintain accurate records for occupancy, maintenance logs, petty cash, and vendor
invoices.
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Prepare and submit regular reports on centre performance, occupancy levels, and
member feedback.
5. Sales & Revenue Support
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Assist in space tours and onboarding of new members.
Collaborate with the sales team to ensure optimal occupancy and conversion of leads.
Upsell meeting rooms, event spaces, or additional services to existing members.
Qualifications & Skills
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Bachelors degree in business administration, Hospitality Management, or a related
field.
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1-2 years of experience in facility management, office operations, or hospitality.
Strong interpersonal and communication skills.
Excellent problem-solving and organizational abilities.
Tech-savvy, with proficiency in office management tools and software.
Passion for community building and customer experience.

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Ability to work independently and take initiative.