Walk-in || Facility Manager Real Estate

Facility cum Client Experience Manager

Key Responsibilities

Facility Management

• Manage overall office/facility operations and maintenance.
• Ensure cleanliness, hygiene, safety, and upkeep of premises.
• Coordinate with housekeeping, security, maintenance, and other vendors.
• Monitor AMC contracts, repairs, and preventive maintenance schedules.
• Ensure compliance with health, safety, and statutory regulations.
• Manage inventory of office supplies, equipment, and utilities.
• Handle space management and workplace readiness.

Client Experience Management

• Ensure excellent front-office and client hospitality services.
• Create a welcoming and professional client experience.
• Handle client queries, concerns, and escalations promptly.
• Coordinate meeting rooms, events, and client visits.
• Monitor service quality standards and client satisfaction levels.
• Build positive relationships with clients, visitors, and stakeholders.

Vendor & Team Coordination

• Supervise facility staff and reception/front-office teams.
• Manage vendor performance and service-level agreements.
• Negotiate vendor contracts and optimize operational costs.
• Conduct regular audits and inspections.

Administration & Reporting

• Prepare facility and client experience reports.
• Track budgets, expenses, and operational KPIs.
• Maintain records related to maintenance, assets, and compliance.
• Support HR/Admin in employee engagement and workplace initiatives