Walk-in || Experience Sales Staff

Role & responsibilities

• Welcome and assist customers in a warm, professional and courteous manner.
• Understand customer requirements, preferences and budget to recommend suitable jewellery.
• Explain jewellery designs, gold purity, diamond quality, gemstones, making charges and pricing clearly to customers.
• Showcase and present Gold, Diamond, Silver, Polki and other jewellery collections effectively.
• Maintain strong customer relationships and provide an excellent in-store buying experience.
• Handle customer queries regarding products, pricing, offers, exchange and old-gold purchase policies.
• Assist customers in selecting jewellery for weddings, festivals, gifting and other occasions.
• Prepare quotations and coordinate with the billing team for smooth order processing.
• Follow up with customers for enquiries, quotations, pending orders and future purchases.
• Maintain proper records of customer enquiries and sales follow-ups.
• Achieve individual and store sales targets through effective customer handling and follow-up.
• Support visual merchandising and ensure jewellery displays are clean, organised and attractive.
• Ensure proper handling, safekeeping and presentation of jewellery as per company procedures.
• Coordinate with the inventory, billing and management teams for smooth day-to-day operations.
• Stay updated about new jewellery designs, product knowledge, market trends and company offers.
• Follow all company policies regarding customer service, sales, security and jewellery handling.
• Actively contribute to repeat business, referrals and long-term customer relationships.

Preferred candidate profile