Walk-in || Executive / Senior Executive - Operations

Position Title: Executive/Sr. Executive

Job Category: Associate

Department: Operations

Process: Outbound/Inbound - EHL

Qualification: 10+2 and above in any stream

Languages Known: English is must

Gender: Male/Female

Experience: Fresher/Experience (0-5yrs)

Responsibilities & Accountabilities of Executive:

• Provide timely and courteous response while answering telephone queries
• Interact in a pleasant manner during the calls and provide all the necessary information to the fullest satisfaction of the customer
• Make independent decisions within pre-determined spheres of activity/ control and escalate any open customer issues to Assistant Team Leaders without delay to facilitate meeting of production targets.
• Actively participate in Team Managers/Leaders meetings with constructive feedback and suggestions
• Ensure safe handling of Systems and equipment provided.
• Respond accurately, promptly and effectively to call centre calls and quickly resolve difficulties with angry and frustrated customers in a polite manner.
• Exercise tact, patience and professionalism at all times in responding to customers, regardless of issue or customers demeanour.
• Ensure building up of a good image for the Company by responding positively to every call received.

Responsibilities & Accountabilities of Senior Executive:

• Provide timely and courteous response while answering telephone queries
• Interact in a pleasant manner during the calls and provide all the necessary information to the fullest satisfaction of the customer
• Make independent decisions within pre-determined spheres of activity/ control and escalate any open customer issues to Assistant Team Leaders without delay to facilitate meeting of production targets.
• Actively participate in Team Managers/Leaders meetings with constructive feedback and suggestions
• Ensure safe handling of Systems and equipment provided.
• Respond accurately, promptly and effectively to call center calls and quickly resolve difficulties with angry and frustrated customers in a polite manner.
• Exercise tact, patience and professionalism at all times in responding to customers, regardless of issue or customers demeanor.
• Contribute to the teams efficiency and effectiveness
• Ensure building up of a good image for the Company by responding positively to every call received.
• In addition to the above Senior Executive Operations will coach New Joiners in the team as per the instructions of Team Lead.

Skills & Competencies:

• Excellent spoken and written communication skills in English • Selling, negotiation & closing skills over the phone will be critical • Excellent telephone etiquettes.
• Co-ordination (With Internal & external touch points in order to accomplish tasks given)
• Focused on achieving individual and team targets. Ability to handle pressure and forecast business projections
• Relationship Skills
• Influence (should be able to put across points convincingly, should be able to negotiate effectively and be able to gain commitment)
• Effective team player

Skills & Competencies:

• Excellent Communication Skill (Written & Verbal).
• Good Analytical & Comprehension skill.
• Good working knowledge Of computer systems’ (MS Outlook, Word, Excel, PowerPoint). • Be able to multitask and work in a pressurized environment • Attention towards details should be excellent.
• Be sociable and approachable, with the ability to deal with people at all levels.
• Be organised and capable of working within set time frames, delivering work of a high standard.
• Have a flexible approach to shift times.