Walk-in || Executive - International Patient Services

Key Responsibilities

1. Handle international patient enquiries received through email, telephone, website, and other communication channels.
2. Coordinate with international patients and their families regarding treatment requirements and hospital services.
3. Facilitate online consultations and appointments with relevant medical specialists.
4. Coordinate with consultants and clinical teams to obtain medical opinions and treatment plans.
5. Assist in preparing treatment estimates, cost proposals, and treatment packages for international patients.
6. Coordinate patient registration, appointment scheduling, admission, and discharge formalities.
7. Assist patients with medical visa invitation letters and necessary documentation.
8. Coordinate airport pickup, accommodation, transportation, and other travel-related arrangements.
9. Act as a single point of contact for international patients and their attendants throughout their hospital stay.
10. Provide guidance regarding hospital procedures, treatment pathways, and available facilities.
11. Coordinate with billing and finance teams regarding treatment estimates, advance payments, and final settlements.
12. Assist patients with insurance, corporate approvals, and payment-related formalities.
13. Facilitate communication between patients, attendants, doctors, and hospital departments.
14. Provide language assistance or coordinate interpretation services for patients from different countries.
15. Maintain regular follow-ups with international patients before, during, and after treatment.
16. Address patient queries, concerns, and grievances and ensure timely resolution.
17. Maintain patient records, enquiry databases, and international patient MIS reports.
18. Coordinate with marketing and business development teams to support international patient acquisition.
19. Ensure proper documentation and confidentiality of international patient medical records.
20. Maintain strong relationships with international agents, embassies, facilitators, and overseas healthcare partners.
21. Track enquiry conversions, admission status, patient footfall, and revenue generated from international patients.
22. Ensure a high standard of patient experience, hospitality, and service excellence.

Educational Qualification

• Bachelor's degree in any discipline.
• MBA in Hospital Administration, Healthcare Management, or International Business will be an added advantage.

Experience

• 13 years of experience in International Patient Services, Hospital Administration, Healthcare Operations, or Customer Relationship Management.
• Experience in handling international patients in a reputed hospital is preferred.