Walk-in || Executive - Customer Service

We are seeking a customer-focused Executive to handle customer queries, manage escalations, and ensure timely resolution of support tickets. The role requires strong communication skills, problem-solving ability, and a commitment to delivering excellent customer service.

Key Responsibilities

• Respond to customer queries via email and support channels.
• Handle and resolve customer complaints and escalations promptly.
• Monitor, track, and close customer support tickets within defined timelines.
• Coordinate with internal teams to resolve customer issues effectively.
• Maintain accurate records of customer interactions and resolutions.
• Ensure high levels of customer satisfaction through timely communication and support.
• Follow established processes and service standards.

Requirements

• Graduate freshers (2026/2025 pass-outs) and candidates with up to 1 year of experience in customer service-related roles are eligible.
• Good verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Basic knowledge of MS Office and email management.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Customer-centric attitude and attention to detail.

Why Join CAMS Pay?

• Opportunity to build a career in the fintech and payments industry.
• Exposure to customer operations and service excellence practices.
• Learning and growth opportunities in a dynamic work environment.

Walk-in Dates: 06 October 2026 to 08 October 2026 (3 Days)

Timing: 9:00 AM to 12:00 PM

Contact Person: Kingsly