Walk-in || Executive - Customer Management (Webchat)

Capita is hiring for Executive Customer Management role .

Job Description:

We are looking for a Customer Support Executive - Web Chat Process with a minimum of 1 year of experience in chat/customer support. The candidate will be responsible for assisting customers through web chat, resolving queries promptly, and delivering an excellent customer experience.

Key Responsibilities:

Handle customer interactions via web chat in a professional and timely manner.

Resolve customer queries, concerns, and complaints efficiently.

Provide accurate information about products, services, and processes.

Candidate Requirements:

• Minimum 1 year of experience in Web Chat or Customer Service Process.
• Excellent written communication and typing skills.
• Good grammar, spelling, and comprehension skills.
• Ability to handle multiple chats simultaneously.
• Strong problem-solving and customer-handling skills.
• Basic computer knowledge and proficiency in MS Office.
• Willingness to work in rotational shifts and weekends, if required.

Education: Graduate in any discipline.

Shift timings: 5 days working - UK window.

Walkin Time :

21st Oct 2026, 12:30 pm To 3:30 pm

Interested candidates can visit office on given time.