Walk-in || Executive-Customer Care

Customer Care Executive (CCE) Nova IVF Fertility

Department: Customer Care / Operations
Reports To: Center Manager
Qualification: Any Graduate (Healthcare/Hospital Administration preferred)
Experience: 03 years in customer care, front office, healthcare, hospital, or IVF setup preferred. Fresher with excellent communication skills may also be considered.

Job Objective

To ensure excellent patient experience and satisfaction at every touchpoint by managing patient inquiries, appointments, registrations, billing coordination, and front-office operations while maintaining a compassionate and patient-centric approach.

Key Responsibilities

* Patient Interaction & Customer Service

* Appointment Management

* Registration & Documentation

* Billing & Payment Collection

* Coordination & Operations

* Patient Feedback & Quality

Required Skills

• Excellent communication skills (English and local language preferred)
• Customer service orientation
• Patient handling and empathy
• Front office management
• Appointment scheduling
• Billing and payment coordination
• MS Office and Hospital Management Software knowledge
• Problem-solving and multitasking ability
• Professional grooming and presentation skills

NOTE: Anybody are interested share the Resume to this WhatsApp Number - [phone removed]