Walk-in || Executive - Call Centre (Operations Control Centre)

Role & responsibilities

• Handle Inbound/Outbound inquiries & provide detailed information about Medanta offerings/services.
• Handling customer complaints & follow ups
• Maintain excellent communication, empathy and professionalism while interacting with patients & families.
• Achieve daily/weekly call targets and conversion goals.
• Record call details, patient interactions and follow ups accurately in the CRM system.
• Ensure high levels of patient satisfaction and service quality through effective engagement

Any other additional duties related to hospital operations assigned by supervisor.

Preferred candidate profile

• Graduate
• Good Communication skills both verbal & written
• Great interpersonal skills & team work ability
• Good analytical skills and quick thinking
• dedication and passion to meet & exceed customer expectations both internal and external
• Positive, pro-active, motivated with "can-do" attitude.