Walk-in || Exclusive Walk-In Drive For International Voice Process | 21 Oct

Firstsource Solutions is Hiring! We are looking for enthusiastic and customer-focused Customer Support Executives (Voice Process) to join our growing team. If you have excellent communication skills and a passion for delivering outstanding customer service, this is a great opportunity to build a rewarding career in a dynamic and fast-paced environment.

Job Role: Customer Support Associate / Senior Customer Support Associate

Experience: 0 - 4 Years

Work Location: Hyderabad

Compensation & Benefits: Industry competitive CTC, One-way cab transportation facility,

Performance-based incentive program, Career growth and development opportunities.

Who We're Looking For

• Any Undergraduate (10+2)/ Graduate/ Postgraduate is eligible to apply.
• Freshers and experienced candidates with customer service experience are welcome.
• Excellent verbal English communication skills with a clear and confident voice.
• Strong listening, problem-solving, and customer-handling skills.
• Basic computer knowledge and typing proficiency.
• Willingness and flexibility to work in a 24/7 US rotational shift environment with 2 rotational week-offs.
• Positive attitude with the ability to work in a fast-paced environment.
• Comfortable working 5 days a week from the office with 2 rotational week-offs.

What You'll Be Doing

• Handle inbound customer service calls and provide exceptional support to customers.
• Understand customer concerns and provide accurate and timely resolutions.
• Address product, service, billing, and account-related inquiries while maintaining quality standards.
• Ensure adherence to process guidelines, compliance requirements, and customer service protocols.
• Maintain high levels of customer satisfaction through professional and effective communication.
• Meet and exceed performance metrics related to quality, productivity, attendance, and customer experience.
• Accurately document customer interactions and update relevant systems.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses