Walk-in || Email Support Executive

Role & responsibilities

Handle escalation emails related to cibil score & cibil reports
Enquiries /complaints /request from customers within timeline

Preferred candidate profile

• Comprehend, analyze and respond to consumer complaints with customized responses within defined TAT
• Outcalling Consumers & Commercial Entities
• Meet productivity and quality targets
• Work on multiple applications and action consumer complaints appropriately as per defined process within TAT
• Internal Team coordination
• Regularly interacting with Member bank representatives through phone/email and fast-track resolution of disputes/complaints