Walk-in || DUTY Officer (DO) RAMP - Aviation

Role & responsibilities

• Lead and provide work direction to ramp handling teams during scheduled and ad-hoc flight operations.
• Manage and monitor overall ramp operations to ensure safe, efficient and timely flight turnaround.
• Ensure compliance with company KPIs, SLAs, safety, security and operational standards.
• Monitor ramp team attendance, manpower allocation and shift-wise duty assignments.
• Conduct pre-shift briefings and debriefings for ramp teams and third-party service providers.
• Coordinate manpower and Ground Support Equipment (GSE) allocation based on flight requirements.
• Ensure required GSE is planned, available and serviceable as per operational requirements and SLAs.
• Coordinate with maintenance teams regarding GSE breakdowns and serviceability issues.
• Monitor cross-utilization and reallocation of manpower during operational changes, delays and additional flights.
• Monitor baggage sortation, baggage reconciliation and first-bag/last-bag dispatch processes.
• Coordinate Cargo/Mail delivery within defined cut-off timings.
• Monitor load control flight close-outs and ensure required operational paperwork is completed and dispatched.
• Monitor aircraft arrival and departure activities including offloading, loading, cabin cleaning and aircraft servicing.
• Coordinate aircraft parking bay allocation with Duty Load Controllers/OCC.
• Maintain close coordination with airline customers, airport authorities, supervisors and internal departments.
• Conduct spot checks at the ramp to ensure pre-flight and post-flight activities are completed as required.
• Investigate and report operational irregularities, accidents and incidents occurring in the airside/ramp area.
• Ensure all safety, security and operational occurrences are reported promptly.
• Maintain accurate records and logs of GSE, communication radios, mobile phones, tablets, WCHR, headsets and other support equipment.
• Ensure operational deviations such as delayed flights, extra flights and charter operations are properly managed.
• Prepare manpower and equipment planning/allocation for the next 24 hours.
• Ensure accurate and timely data capture, daily reports and operational records through designated reporting systems.
• Prepare end-of-shift summary reports covering ramp activities and operational issues.
• Coordinate with Duty Officer Passenger Services to support on-time flight dispatch.
• Participate in staff performance reviews and disciplinary processes where required.
• Ensure company policies and procedures are maintained and enforced throughout the shift.
• Perform any additional operational duties assigned by management.

Preferred candidate profile

• Minimum 3 years of experience as a Ramp Supervisor / Ramp Operations Supervisor in airport ground handling or aviation operations.
• Strong hands-on experience in ramp operations, aircraft turnaround and airside ground handling.
• Good knowledge of Ground Support Equipment (GSE), manpower allocation and ramp resource planning.
• Experience handling scheduled and ad-hoc flight operations.
• Experience in baggage handling, baggage reconciliation, aircraft loading/offloading and flight dispatch coordination.
• Knowledge of load control coordination, cargo/mail delivery and aircraft servicing activities.
• Strong understanding of airport safety, security, SLA and KPI compliance.
• Proven team leadership and ability to manage ramp handling teams during busy operations.
• Excellent coordination skills with airline customers, airport authorities, OCC, maintenance and third-party service providers.
• Ability to investigate and report operational incidents, irregularities and safety occurrences.
• Strong organizational, problem-solving and multitasking abilities.
• Excellent verbal and written communication skills in English.
• Knowledge of Arabic will be an added advantage.
• Customer-focused with strong quality and safety awareness.
• Ability to handle conflict and work effectively under pressure.
• Valid driving license is required.
• Willingness to work flexible hours, shifts, weekends and in varying weather conditions.
• Candidates with GCC / KSA airport ground handling experience will be preferred.