Walk-In Drive Voice Process

Job Description:

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Skills:

• Excellent verbal and written communication skills
• Handle international telecom customers
• Flexible to do Upselling
• Ability to understand customers' needs and give best resolution
• Take high volume calls
• Resolve service/account queries
• Troubleshoot basic issues, and maintain call records.

Job Details:

• Process: International Voice Telecom
• Role: Customer Support / Technical Support Executive
• Experience: 03 years, depending on the process
• Freshers - BE/BTECH/BSC/POSTGRADUATES cant apply
• Education: 12th pass / Any Graduate
• Skills: Excellent English communication, active listening, customer handling
• Shift: International / rotational shifts, including night shifts
• Location: Bangalore
• Salary: Best to specify your actual CTC range and incentives

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.