Walk in Drive- Virtual sales - Relationship Manager

Job Purpose

The incumbent is responsible to represent the Bank and present the bouquet of eligible products to assigned to the customer of the Bank. Educate the customer on the digital products of the Bank. RM is trained to identify the right product for the customer and explain the features and benefits of the product and selling the same for required revenue generation.

Quantitative :

• To achieve assigned Unit / value/ Income across product lines
• RM is responsible to achieve monthly unit and value targets assigned across product line.
• RM is responsible to educate customer on product lines and provide right product to right customer
• To achieve month on month productivity on the allocated product line.
• Contribute to the overall channel achievement.

Customer communication

• Contact assigned to customers of the bank and offer bouquet of products using calling scripts.
• Ask probing and leading questions to engage and understand customer requirements.
• Ensure product features & benefits are explained to the customer while onboarding customers.
• Ensure multi products are pitched to increase customer product holding in the bank.