Walk in drive: Virtual Care: EMT & SMO

Job Purpose:

• Resolve customer emails on first contact while ensuring accurate and complete resolutions
• Identify and follow up on nonfirst contact cases; review and raise chargewaiver requests as required
• Adhere to all process guidelines and refer to designated sections for Social Care and Chat Banking

Job Responsibilities:

• Accurate email resolutions
• Quick customer responses
• Audit & quality compliance
• System adherence & accuracy
• Timely case closure

Educational Qualifications:

Graduation

Key Skills:

Bank product knowledge

Communication, written skills

Venue:

HDFC Bank Ltd. Empire Plaza I, 1st Floor, LBS Marg, Chandan Nagar, Vikhroli West, Mumbai - 400 083
Near Gandhi Nagar Junction.

Date - 13 Oct 2026

Time - 10.00am- 2.00pm