WALK-IN DRIVE | Technical Customer Service Associate

WALK-IN DRIVE | Technical Customer Service (TCS) Associate | Chennai

We are looking for Technical Customer Service (TCS) Associates to join our International Technical Support / Customer Service process in Chennai.

This role is ideal for candidates who have strong English communication, customer service, technical troubleshooting, problem-solving, and active listening skills.

Job Details

Job Title: Technical Customer Service (TCS) Associate
Job Category: Customer Service / Technical Support
Location: Chennai Work from Office
Employment Type: Full-Time
Shift: Rotational Shifts, including weekends/evenings
Experience: Freshers & Experienced candidates can apply

Key Responsibilities

• Handle customer interactions through Voice, Chat, Email and Outbound Calls
• Provide technical support and troubleshooting assistance to customers
• Assist with device setup, connectivity, account security and technical issues
• Troubleshoot Wi-Fi and network connectivity problems
• Investigate, document and resolve customer issues within defined timelines
• Navigate multiple applications and research appropriate solutions
• Escalate complex issues to relevant support teams
• Identify recurring customer issues and communicate trends to leadership
• Deliver a professional, courteous and customer-focused experience

Candidate Requirements

• Freshers and candidates with 1+ year of customer service experience can apply
• Higher Secondary / Diploma / Any Graduate
• Excellent verbal and written English communication
• Strong active listening and problem-solving skills
• Basic knowledge of Wi-Fi, networking and consumer technology
• Comfortable troubleshooting technical devices
• Ability to learn new technologies quickly
• Patient and professional while handling customers

• Good typing skills:
• 30+ AWPM Voice
• 32+ AWPM Chat
• Willingness to work in Night Rotational shifts, including weekends/evenings

IMPORTANT

Mention "HR Muhammad" on the TOP of your Resume before attending the interview.

Candidates interested in this opportunity can attend the walk-in interview with an updated resume.

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