Walk in Drive/ Sr. Process Executive (MIS Reporting)

Level- Sr Process Executive

Work from Office

US Shift

Major Responsibilities

• Perform business processing activities across various levels of complexity for assigned collection processes.
• Complete assigned workload accurately and within established timelines.
• Prioritize urgent tasks and deliverables to meet business requirements and service levels.
• Communicate effectively with external collectors, brokers, and clients to clarify requests and resolve queries.
• Support operational excellence through quality reviews, reporting, escalation management, training, and coaching activities.
• Learn new processes and work types and provide cross-training/knowledge transfer to team members.
• Assist in onboarding and training new hires on existing processes and procedures.
• Prepare, analyze, and submit reconciliation reports to Collection Managers.
• Draft and send business-related correspondence to brokers and other stakeholders.
• Research payment-related issues and prepare reports required by the Home Office.
• Maintain process compliance, accuracy, and quality standards.
• Handle client/stakeholder calls and ensure accurate documentation of discussions and action items.
• Perform additional duties and special projects as assigned by the immediate supervisor.

Key Requirements

• Experience in Reporting, MIS, or Operations Reporting activities.
• Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, data analysis, and report preparation.
• Excellent verbal and written communication skills.
• Ability to interact confidently with clients and stakeholders through calls and email communications.
• Experience in handling calls and preparing detailed call notes, meeting minutes, and follow-up actions.
• Strong analytical, reconciliation, and problem-solving skills.
• Good organizational and time management abilities with attention to detail.
• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
• Experience in Collections, Insurance Operations, or Financial Services BPO will be an added advantage