Walk In Drive on 11 Sep | Process Trainer

Role & Responsibilities

• Help design and develop relevant and engaging training materials, and instructional guides.
• Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises.
• Conduct training needs assessments by collaborating with managers and employees.
• Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps.
• Program/Training Plan Implementation.
• Deliver training programs, ensuring they are aligned with company goals and objectives.
• Facilitate in-person and virtual training sessions and workshops.
• Monitor and evaluate training programs effectiveness, success, and ROI periodically and report on them.
• Collect and analyze data to assess the impact of training programs on team members performance.
• Communication and Collaboration:
• Work closely with subject matter experts to ensure content accuracy and relevance.
• Foster a culture of continuous learning and development within the organization.
• Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions
• Stay updated with the latest instructional technologies and tools

Preferred Candidate Profile

• Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible)
• 2+ years of experience as Process Trainer from International Voice process
• Experience form International BPO is mandatory
• Certifications in training and development
• B2/C1 Verbal & Written English
• Excellent communication in English.
• Should be comfortable in night shifts and rotational week offs.

Perks and Benefits

• Upto 7 LPA
• Attaractive Annual Bonus
• Medicare Facility(free online consultation with Doc)
• Free pick up and drop facility will be provided within 35 Kms range
• Medical Insurance
• Life Insurance