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    Job · 21138310

    BENGALURU · FULLTIME

    Walk-In Drive | International Voice Process | Customer Support

    Firstsource Solutions

    Firstsource Solutions

    Bengaluru · onsite · Posted 6d ago

    Sourced fromNaukri
    ₹2.5L - ₹3.2L PA0–4 yrsfulltimeBengaluru

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    Section · 01

    About this role

    Role & responsibilities


    • Handle inbound and/or outbound customer calls for international customers.
    • Provide accurate information and resolve customer queries professionally.
    • Understand customer concerns and offer appropriate solutions.
    • Maintain high standards of customer service, quality, and customer satisfaction.
    • Document customer interactions accurately in the system.
    • Meet process targets related to quality, productivity, and customer experience.
    • Follow company policies, process guidelines, and compliance requirements.

    Preferred candidate profile


    • Minimum 10th Pass Can Apply
    • Freshers and experienced candidates may apply.
    • Good verbal communication skills in English are mandatory.
    • Willingness to work in rotational shifts, including night shifts.
    • Comfortable working from the office in Bangalore.
    • Good interpersonal skills, problem-solving ability, and a positive attitude.
    • Immediate joiners preferred.

    Salary and Benefits


    • Salary: As per experience, communication skills, and process requirements.
    • Company-provided transport as per process policy and eligibility.
    • Structured training and career growth opportunities.

    Documents to Carry (Soft Copies)


    • Updated resume.
    • Government-issued photo ID.
    • Educational documents.
    • Previous employment and salary documents, if applicable.

    Interested candidates can attend the walk-in interview directly. Share this opportunity with friends who are looking for a career in customer service.


    Apply now and take the next step in your career!



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    Section · 02

    Skills

    Customer ServiceInternational Voicecustomer satisfactionCustomer SupportCustomer Carerotational shiftsInternationalInternational Call CenterInternational Voice ProcessCommunication SkillsInternational BPOCustomer Care Service

    Section · Company

    About Firstsource Solutions

    Firstsource Solutions

    Firstsource Solutions

    BPO

    19.2k+

    employees

    2001

    25 years old

    Mumbai, Maharashtra

    US

    ₹3.7L PA avg

    Avg at Firstsource Solutions

    ₹2.5L – ₹3.3L PA

    This role

    About

    Firstsource focuses on enhancing customer experience through technology and tailored support, optimizing business processes for global clients.

    Industries

    BPOBPO/KPO

    Employee ratings

    10 reviews

    3.6/ 5

    Culture

    2.4

    Career growth

    2.3

    Work-life

    2.4

    Employees rate it well for

    Overall Company36Job Security35

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