Walk-in Drive | International Customer Service Associate | Mumbai

Job Description

We are hiring for an International Voice Process in Mumbai. The role involves handling customer queries via calls, delivering exceptional customer service, and ensuring a seamless customer experience through effective communication and problem-solving.

Key Responsibilities

• Handle customer inquiries through inbound voice calls.
• Provide accurate and timely resolutions using available tools.
• Deliver high-quality customer service while maintaining productivity and quality metrics.
• Demonstrate strong listening, comprehension, and analytical skills.
• Ensure a positive customer experience and effective issue resolution.

Preferred Background

• Airline Ticketing / Reservations
• Hospitality Industry
• Logistics Industry
• International Call Center Experience
• Customer Service Experience
• IATA Certification (Preferred)

Required Skills

Excellent English Communication Skills

Neutral Accent & Strong Voice Clarity

Good Grammar & Comprehension

Strong Customer Service Orientation

Excellent Telephone Etiquette

Analytical & Problem-Solving Skills

Willingness to Work in 24x7 Rotational Shifts

Eligibility Criteria

Eligible:

• Graduates
• Undergraduates
• HSC + Relevant Experience

Not Eligible:

• MBA
• B.Tech / BE
• BCA
• B.Sc IT/CS
• MCA
• M.Tech
• CA

Compensation

Graduate + 6 Months Experience: 3.8 LPA

Graduate/HSC + 1 Year Experience: 4.5 LPA

Selection Process

• HR Round
• SVAR Assessment
• Operations Round
• Email Assessment
• Grammar Assessment (C1 Proficiency)

Interview Location: Airoli Mindspace, Tower No 2, 6th Floor, Navi Mumbai

Walk-in Instructions

• Immediate Joiners Preferred
• Flexible for 24x7 Rotational Shifts
• Carry a Valid Government Photo ID Proof for the Interview

How to Apply

Share your updated CV at [email removed]

Subject Line: Application for International Customer Service Associate - Mumbai Walk-in Drive