Walk-In Drive II HR- Client Servicing II 06th Oct

Walk-In Drive II HR Calling II 06th Oct

Venue:- A-88 , A Block, Sector 2, Noida, Uttar Pradesh 201301

https://maps.app.goo.gl/Q2VmaVjn6Es84yvm9

Customer Success Senior Exec- Naukrigulf (GCC Markets)

About the CompanyInfo Edge (India) Limited is one of India's leading internet companies, powering Naukri.com - India's largest job portal - alongside 99acres.com, Jeevansathi.com, and Shiksha.com.
Naukrigulf, part of Info Edge, is a leading recruitment platform for the Middle East and North Africa (MENA) region, connecting employers and jobseekers across the Gulf.

Role Objective
This role owns the post-sales client lifecycle for a portfolio of Naukrigulf accounts across GCC markets (UAE, KSA, Qatar, Kuwait, Oman, Bahrain). The individual will drive account health, product adoption, and renewal readiness through structured engagement - not just candidate sourcing support - using data to prioritize effort and identify risk early.

Key Responsibilities
Account Ownership & Engagement
Own end-to-end post-sales relationship for an assigned account portfolio, segmented by tier (e.g., Marquee/Strategic, Growth, Standard) with differentiated engagement cadence per tier.
Drive structured onboarding for new clients, ensuring product setup, training, and early usage milestones are met.
Run periodic business reviews with key/Marquee accounts to align on hiring needs, usage trends, and renewal outlook.
Usage & Health Monitoring
Track account usage against subscription entitlement (CV views, job postings, database access) and proactively flag low-usage or at-risk accounts.
Maintain and act on account health indicators (usage pace, engagement frequency, complaint history) rather than reactive servicing alone.
Recover disengaged or low-usage accounts through targeted re-engagement plans.
Recruitment Support
Source and shortlist candidates from the Naukrigulf/Naukri database per client job requirements, where sourcing assistance is part of the client's subscription.
Evaluate resumes against client-specified skills, experience, and role criteria.
Data, Reporting & Tools
Maintain accurate MIS/dashboards on account coverage, usage, CVs shared, shortlists, and C-Sat scores.
Use CRM/Excel-based trackers to report portfolio-level metrics against team OKRs (coverage %, usage recovery, adoption, satisfaction).
Conduct periodic C-Sat surveys and convert findings into account action plans.
Cross-Functional Collaboration
Partner with Sales to share account intelligence (expansion signals, renewal risk, feedback) that feeds pipeline decisions.
Escalate product feedback and platform issues to Product/Tech with clear, structured input (not just anecdotal complaints).
Collect client testimonials/success stories to support Sales and Marketing.

Required Skills
Bachelor's degree or equivalent.
Excellent English and Arabic - spoken and written (Arabic strongly preferred for GCC client base).
1-4 years' experience in customer success, account management, or recruitment (agency or portal-side); B2B account handling experience is a plus.
Exposure to both IT and non-IT hiring landscapes preferred.
Working knowledge of the GCC hiring market (UAE, KSA, Bahrain, Qatar, Kuwait, Oman).
Comfortable working with Excel/data trackers and CRM tools; basic data interpretation skills (usage %, trend reading) expected.
Ability to work independently, prioritize across a portfolio, and manage multiple stakeholders.
Strong documentation and follow-through discipline - this role runs on structured tracking, not just relationship goodwill.
Work Details
5-day week (Monday-Friday); Saturday-Sunday fixed off.
Timing: 10 AM - 7 PM.