Walk - In - Drive | Fresher Graduated | Assistant Manager

Wal in drive

W e are hiring for Fresher Graduated !!

Kotak life insurance !!

Role: Customer Success Manager

Industry Type: Insurance

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Package : upto 3.5 LPA

Location : Gen.AK,9th floor, Intellion Square ,Bldg No 4, Infinity IT Park, General Arun Kumar Vaidya Marg, Malad (E), Mumbai 400097

Time : 2 to 4

Roles and Responsibility :

Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc

Identify customer needs and service accordingly

Update internal database with information about technical issues and useful discussions with customers

Co-ordination with other internal teams/departments to provide customer resolution to query or request

Inform customers about new features and functionalities and Promote digital channels of service

Timely Follow up with customers to ensure their queries and technical issues are resolved

Maintain customer centricity at the core of all transactions

Support a positive work place environment adhering to organizational policies