Walk in Drive For International Customer Support Role(Voice and Chat)

Graduation is mandate for fresher

Experience - 0-4 Years experience in International Voice and Chat customer support

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query.
• Handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLAs. A transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.

What are we looking for

• Adaptable and flexible
• Problem-solving skills
• Ability to perform under pressure
• Agility for quick learning
• Results orientation

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts