Walk-in Drive | Customer Support | Voice Process | Pune

WALK-IN DRIVE | International Customer Support & Service Desk | Pune | 22 October 2026

INTERNATIONAL CUSTOMER SUPPORT | SERVICE DESK ASSOCIATE

WALK-IN DRIVE | Pune | 22nd October 2026

Do you have excellent communication skills and the passion to build a successful career with an internationally recognized brand?

Whether you are:

A Non-IT Graduate looking for an exciting International Customer Support Career

OR

An IT Graduate eager to enter the Global IT Service Desk Domain

Date: 22nd October 2026

Time: 10:00 AM to 1:00 PM

Walk-In Venue: Pune

Infosys BPM Limited, Ascendas International Tech Park SEZ, PH-III, Plot No.18, International Tech Park, Rajiv Gandhi Info Park, MIDC, Phase III, Hinjewadi, Pune-411057

Job Location: Bengaluru & Pune

Work Mode: 100% Work from Office

Experience: 0 to 2 Years

INTERNATIONAL CUSTOMER SUPPORT

Be the voice behind exceptional customer experiences.

Responsibilities:

Handle international customer interactions

Resolve customer concerns professionally

Deliver outstanding customer service

Build customer trust and satisfaction

Maintain service quality standards

Create memorable customer experiences

SERVICE DESK

Join a global technical support team and solve real-world customer challenges.

Responsibilities:

Technical Support

Incident Management

Ticket Handling

Basic Troubleshooting

Customer Issue Resolution

Process Compliance & Service Excellence

Mandatory Before Attending

The Candidate ID & SHL Test (AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the assessment. (Talents without completing the assessment will not be considered for the Walk-In interview).

SHL Test (AMCAT ID) Registration process:

This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing).

STEP 1:

https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfbkZvMUhqMkU4YmY0N0RjNTglMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE

(Please copy this link, paste it into your Google search bar, and click on the result.)

STEP 2:

Click on "Start New Test" and follow the instructions to complete the assessment. When prompted to select a unit, please choose Customer Service to proceed further.

STEP 3:

Once completed, please make a note of the AMCAT ID (Access you Amcat id by clicking 3 dots on top right corner of screen).

NOTE:

• During registration, please do fill all the mandate details in the column which are star marks
• Interview Mode: Walk-in
• Attempt all questions in the SHL Assessment app, as there is no negative marking.
• The assessment is proctored, so choose a quiet environment.
• Use a headset or headphones are for clear communication.
• Assessment cleared candidates will be processed further ahead for Ops round
• Please do not switch screens during the assessment. Detection of multiple faces, absence of a face, or any form of malpractice will result in disqualification.
• Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment.

Regards,

Infosys BPM Recruitment team