Walk-in Drive | Customer Support | Voice Process | Kolkata

WalkIn Drive | International Customer Support (Voice Process)

Kolkata - Infosys BPM

Launch Your Career with a Global Leader!

Infosys BPM is hiring Voice Process Professionals for International Customer Support. If you're passionate about customer interaction, have strong communication skills, and are ready to work with global clients this opportunity is for you!

Role Overview

Role: International Customer Support Voice Process

Mode: 100% Work from Office

Shifts: Night Shifts | Rotational Week Offs

Type: FullTime

Experience: 1 - 5 years

Work Location: Bangalore/Pune

Qualification: Any FullTime Graduate (15 years of education)

Mandatory Requirements

International Voice Support experience

Excellent English communication skills (Speak / Read / Write)

Strong customer handling abilities

Willingness to work night shifts

Ready for WFO Bengaluru/Pune location

What You'll Do

• Handle international customer interactions via voice support
• Resolve queries with empathy and professionalism
• Build customer rapport through active listening
• Deliver solutions by navigating internal systems
• Adapt quickly to tools, technologies, and evolving processes

Skill Set Were Looking For

General Skills:

Strong communication & soft skills

Customercentric & empathetic approach

Professional call handling

Technical Skills:

Understanding of basic processes & workflows

Quick learner, techsavvy, and adaptable

If this sounds like you, don't miss this opportunity!

REFER YOUR FRIENDS & COLLEAGUES

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Mass Hiring | Immediate Interviews | Spot Evaluations

BE INTERVIEW READY!

Carry Your Resume. Carry Your ID. Carry Your Ambition.

WALK-IN DETAILS

Date:9th October 2026

Time: 10:00 AM - 01:00 PM

Venue: Infosys Limited Plot No IIIG/2,P. S-New Town,

Kolkata - 700135 (Hatisala)

REGISTRATION PROCESS:

The Candidate ID & SHL Test (AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be Considered for the next round of interview).

Candidate ID Registration process:

STEP 1: https://career.infosys.com/joblist

STEP 2: Click on "Register" and provide the required details and submit.

STEP 3: Once submitted, Your Candidate ID (100XXXXXXXX) will be generated.

STEP 4: The candidate ID will be shared to the registered Email ID.

SHL Test (AMCAT ID) Registration process:

This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing).

STEP 1:

https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfQlZLMTdKMTJJRDZjOEJKMDYlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE

(Please copy this link, paste it into your Google search bar, and click on the result.)

STEP 2:

Click on "Start New Test" and follow the instructions to complete the assessment. When prompted to select a unit, please choose Customer Service to proceed further.

STEP 3:

Once completed, please make a note of the AMCAT ID (Access you Amcat id by clicking 3 dots on top right corner of screen).

NOTE:

• During registration, please do fill all the mandate details in the column which are star marks
• Interview Mode: Walk-in
• Attempt all questions in the SHL Assessment app, as there is no negative marking.
• The assessment is proctored, so choose a quiet environment.
• Use a headset or headphones are for clear communication.
• Assessment cleared candidates will be processed further ahead for Ops round
• Please do not switch screens during the assessment. Detection of multiple faces, absence of a face, or any form of malpractice will result in disqualification.
• Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment.

Regards,

Infosys BPM Recruitment team