Walk-In Drive | Cash Application (Accounts Receivable / O2C)

Role & responsibilities

• Apply daily cash receipts including Checks, ACH, Wire Transfers, and Credit Card payments to customer accounts and invoices.
• Investigate and resolve unapplied or unidentified cash receipts.
• Analyze and manage customer deductions, disputes, and adjustments.
• Perform account reconciliations and ensure accurate allocation of payments.
• Collaborate with customers and internal stakeholders to resolve payment discrepancies.
• Maintain accurate documentation of cash applications, adjustments, and communications.
• Prepare reports on unapplied cash, deductions, and cash application metrics.
• Identify process improvement opportunities and support workflow enhancement initiatives.

Required Skills

• Cash Application
• Accounts Receivable (AR)
• Order to Cash (O2C)
• Payment Posting & Allocation
• Cash Reconciliation
• Unapplied Cash Resolution
• Deduction Management
• Account Reconciliation
• Customer Query Resolution
• Advanced Excel

Preferred Skills

• Experience in Workday and CORA
• Knowledge of Lean or Six Sigma
• Strong analytical and problem-solving skills
• Process improvement experience
• Excellent communication and stakeholder management skills
• Minimum 3+ years of experience in Cash Application, Accounts Receivable, O2C, or Finance Operations.
• Strong understanding of payment application, reconciliation, and deduction management processes.