Walk-in Drive | Branch Manager & Assistant Branch Manager

Role & responsibilities

• Drive branch business growth by acquiring new customers and increasing product penetration.
• Achieve assigned targets for CASA, Deposits, Loans, Insurance, Investments, and other banking products.
• Build and maintain strong relationships with existing and prospective customers.
• Ensure high levels of customer satisfaction through excellent service delivery and timely resolution of queries.
• Manage day-to-day branch operations and ensure smooth functioning of the branch.
• Monitor and ensure compliance with regulatory guidelines, internal policies, and audit requirements.
• Lead, motivate, and support branch staff to achieve business and service objectives.
• Conduct regular team reviews, coaching, and performance monitoring.
• Identify business opportunities in the local market and implement strategies to increase branch profitability.
• Generate leads through field visits, customer referrals, and local business networking.
• Ensure proper documentation and adherence to operational processes and controls.
• Monitor branch productivity and take corrective actions to improve performance.
• Handle customer escalations and provide effective solutions.
• Coordinate with internal stakeholders to ensure seamless customer onboarding and service delivery.
• Maintain branch hygiene, security standards, and operational risk controls.
• Track competition activities and market trends to strengthen branch performance.
• Ensure achievement of branch revenue, profitability, and customer acquisition goals.
• Promote a customer-centric culture and maintain high service quality standards.

Preferred candidate profile

• Graduate/Postgraduate in any discipline.
• Experience in Banking, Financial Services, NBFC, or Retail Banking.
• Age below 40 years.
• Strong sales, business development, and relationship management skills.
• Good understanding of branch operations and compliance.
• Excellent communication, leadership, and team management abilities.
• Target-driven with a proven track record of business achievement.