Walk in Drive- 21st-Sep- 26 || Service Delivery Manager-RTR

Walk-in-21st -Sep-26-Service Delivery manager(SDM)-RTR

Experience: 10-15 Years in BPO

Academics: B.Com/M.Com/MBA/ICWA/CA

Notice period: Immedaite to 30days

Candidate should have exposure to F&A Process

Roles & Responsibilities:

• Zero-surprise delivery and ensure SLAs are met as agreed for customer.
• Delivery on attaining Financial goals for the business.
• Manage customer relationships through regular Governance.
• Pro-actively identify opportunities for additional business with customer.
• Timely resolution of escalations and issues raised by customers.
• Drive KPI metrics with stakeholders.
• Identify automation opportunities through RPA, analytics.
• Identify key cost drivers and ensure they are optimized.
• Work with support functions to enable administrative support to team and ensure zero downtime.
• Ensure compliance & set standards/norms are adhere by team members.
• Plan for resources based on volume and current available head count and allocate responsibilities.
• Conduct performance appraisals for team members.
• Manage attrition through skip level meetings, planning interventions, engagement calendars.
• Ensure Pyramid Optimization.

Shift Timings : US Shift Timings

Two way Transport

Work from office

Note : Kindly carry 2 updated resume