Walk-in || Diversity - Walk-In Interview - Junior Customer Service Executive

• Candidate should have 0 to 1 year of experience in Telecom/ISP domain
• Basic understanding of telecom standards & protocols
• Knowledge on Microsoft Office applications• Coordination skills and taking the right approach logically
• Responsible for Delivery of services for international customers
• OLO - Delivery Management (Supplier Co-ordination for service delivery)
• Ensures that all installation functions are performed in a timely fashion to meet agreed SLAs.
• Perform escalation management, wherever necessary and in case project is in jeopardy.
• Customer communications and KCIs (Keep Customer Informed)
• End to end order management for smooth delivery
• Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix Other requirements
• A good team player & good Customer experience /satisfaction.
• Ownership & responsiveness towards the assigned work
• Collaboration with team and other stakeholders

Must Have Skills:

• Excellent written and verbal Communication skill
• Specific Technical knowledge / certifications Basics of Telecom, networks