Walk-in || Desktop Support Executive

Position: Desktop Support Executive

Location: Pune
Work Mode: Onsite (Rotational Shifts)
Experience: 14 Years

Job Summary

We are looking for a Desktop Support Executive to provide technical support to employees and ensure smooth day-to-day functioning of IT systems, computers, and network-related issues.

Key Responsibilities

• Provide day-to-day desktop and technical support to employees.
• Install, configure, and troubleshoot computers, laptops, printers, and other IT devices.
• Troubleshoot hardware, software, and basic network issues.
• Set up and configure desktops, laptops, and user accounts.
• Support users with Windows operating system and common software-related issues.
• Troubleshoot basic LAN, Wi-Fi, and internet connectivity issues.
• Manage and resolve IT support tickets and user queries.
• Assist with system updates, antivirus, and basic security requirements.
• Maintain records of IT assets and equipment.
• Coordinate with vendors or the IT team for hardware and technical issues when required.
• Provide support for basic network configurations such as IP, DNS, and DHCP.
• Assist with user access, domain, and workgroup-related issues.
• Ensure timely resolution of technical problems and provide good user support.

Required Skills

• Basic knowledge of Windows OS, hardware, and software troubleshooting..
• Good communication and coordination skills.
• Ability to handle multiple user requests and resolve issues within timelines.
• Comfortable with Rotational Shifts/Night Shifts.

If interested, please call on [phone removed] (HR Huzeif) or share your resume on [email removed]