Walk-in || Desktop Support Engineer

Role & responsibilities

• Provide desktop and technical support to end users.
• Troubleshoot hardware, software, OS, and application issues.
• Install and configure desktops, laptops, printers, and other peripherals.
• Troubleshoot LAN, Wi-Fi, internet, and basic networking issues.
• Install and configure Windows OS and MS Office applications.
• Manage and resolve IT support tickets within defined timelines.
• Maintain IT asset and inventory records.
• Escalate complex technical issues to the appropriate team.
• Provide on-site and remote technical support when required.

Preferred candidate profile

• 1-2 years of experience in Desktop Support / IT Support.
• Good knowledge of Windows OS and MS Office.
• Basic knowledge of networking, LAN, TCP/IP, DNS, and DHCP.
• Good hardware and software troubleshooting skills.
• Good communication and problem-solving skills