Walk-in || Desktop Support Engineer

Responsibilities:

• As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services.
• Your day-to-day activities will include driving incident, issue, and outage management, as well as investigation and restoration efforts.
• You are expected to build knowledge and support the team while actively participating in problem-solving discussions.
• Advanced proficiency in Microsoft Windows Desktop Management is required.
  Develop a thorough understanding of IT production systems to effectively support incident resolution.
• Execute assigned tasks with attention to detail and maintain high-quality service delivery.
• Collaborate with team members to identify recurring issues and contribute to continuous improvement.
• Communicate clearly and professionally with stakeholders to provide timely updates on incident status.
• Follow established processes and guidelines to ensure consistent and reliable IT service management.