Walk-in || Deputy Manager

Key Responsibilities:

• Handle inbound customer calls related to insurance products and services.
• Assist customers with policy-related queries, claim status updates, and service requests.
• Provide accurate information and ensure a high level of customer satisfaction.
• Maintain records of customer interactions and update the system accordingly.
• Coordinate with internal teams for query resolution and follow-up.

Required Skills & Experience:

• Excellent verbal communication skills in Hindi and English.
• Prior experience in the Insurance Industry is mandatory.
• Experience in a Voice Process is mandatory.
• Strong customer service and interpersonal skills.
• Ability to handle customer queries professionally and efficiently.
• Basic computer knowledge and familiarity with CRM systems.

Preferred Candidate Profile:

• Customer-focused with good problem-solving abilities.
• Ability to work in a fast-paced environment.
• Strong listening and communication skills.
• Immediate joiners will be preferred.