Walk-in || Datamatics Puducherry || Team Lead _ US Healthcare RCM

Role & responsibilities

Team Management

• Manage and supervise a team of QA Analysts and production staff.
• Monitor daily productivity, quality, and SLA adherence.
• Conduct regular performance reviews and provide coaching.

Quality & Operations Oversight

• Ensure high-quality standards in payment posting and QA processes.
• Review audit results and ensure corrective actions are implemented.
• Manage workload distribution and resource planning.

Exception & Escalation Management

• Handle escalations and critical issues from team members.
• Ensure timely resolution of exception queues.
• Coordinate with SMEs and managers for complex cases.

Reporting & Stakeholder Communication

• Prepare and share performance reports (quality, productivity, errors).
• Participate in client calls and internal reviews.
• Ensure adherence to client requirements and SLAs.

Process Improvement

• Identify improvement opportunities in workflows.
• Drive team-level initiatives to improve efficiency and accuracy.

Required Qualifications

• 34 years of experience in US Healthcare RCM.
• Prior experience in team handling or supervisory role.
• Strong understanding of Payment Posting and QA processes.

Preferred candidate profile

• Team management and leadership
• Strong communication and stakeholder handling
• Analytical and reporting skills
• Problem-solving and decision-making ability