Walk-in || Customer Support

Role & responsibilities

Handle customer queries via calls, emails, and chat in a professional manner.

Provide accurate information and effective solutions to customer concerns.

Resolve customer complaints while ensuring customer satisfaction.

Maintain clear and effective communication with customers.

Follow company policies, process guidelines, and quality standards.

Document customer interactions and update records in the system.

Escalate complex issues to the appropriate department whenever required.

Meet performance targets related to quality, productivity, and customer satisfaction.