Walk-in || Customer Support Representative

Job Description: Customer Service Voice Process (Inbound)

Location: Airoli

Employment Type: Full-time

Joining: Immediate Joiners Preferred

About the Role:

We are hiring enthusiastic and customer-focused individuals for our Customer Service Voice Process Inbound. The role involves handling incoming calls and resolving customer queries effectively. There are no sales targetsthe focus is entirely on delivering excellent customer experience.

Key Responsibilities:

Handle inbound customer calls professionally and efficiently. Understand customer concerns and provide accurate solutions. Maintain a positive and empathetic attitude toward customers at all times. Document call information and maintain call logs as per process guidelines. Escalate unresolved queries to the appropriate department when necessary. Meet process quality standards and service-level metrics.

Shift Details:

Shift Window:

Male- Between 8:00 AM to 9:00 PM

Female-Between 8:00 AM to 8:00 PM

Shift Duration: Any 10-hour shift (including 1-hour break)

Working Hours: 9 hrs

Eligibility Criteria:

Graduation is mandatory.

Experience Freshers and experienced candidates are welcome.

Salary Structure

0 11 months experience: 16,600 (in-hand)

1+ year experience: 19,700 (in-hand)

Interview Rounds

HR Round

Operations Round

Client Round

Skills Required

Strong verbal communication skills. Ability to handle customer queries with patience and confidence. Basic computer knowledge and ability to navigate systems. Problem-solving ability and active listening. Ability to work in a fast-paced environment.

Contact Person:

HR Avantika- [phone removed]

Address- Tech Mahindra BPS

Walk in interviews time: 11am- 5pm

Empire Tower A wing 9th floor Reliable Tech Park, Airoli, Navi Mumbai