Walk-in || Customer Support Officer

Key Responsibilities:

• Handle inbound and outbound customer calls related to vehicle finance accounts.
• Address customer queries, requests, and complaints promptly and professionally.
• Coordinate with internal departments for resolution of customer concerns.
• Update customer interactions and service requests in the CRM system.
• Maintain accurate records and prepare basic MIS reports using MS Excel.
• Follow up with customers regarding service requests and complaint resolution.
• Ensure adherence to organizational processes and customer service standards.
• Communicate effectively with customers in Tamil, Hindi, and English.
• Support the team during peak workloads and business contingencies.

Eligibility Criteria:

• Minimum 2 years of experience in Customer Service / CRM / Call Center Operations.
• Graduate in any discipline.
• Basic working knowledge of MS Excel (data entry, filtering, basic reporting).
• Proficiency in English and Hindi is mandatory.
• Good verbal and written communication skills.
• Customer-focused approach with strong problem-solving abilities.

Preferred Profile

• Experience in BFSI, Vehicle Finance, NBFC, Banking, or Financial Services sector will be an added advantage.
• Ability to work in a fast-paced customer service environment.