{"@context":"https://schema.org","@type":"JobPosting","title":"Walk-in || Customer Support Executive","description":"

Roles and Responsibilities

Handle customer inquiries via phone calls, emails, or chats to resolve their queries and concerns.
Provide accurate and timely solutions to customers' issues related to products, orders, and services.
Process customer orders from placement to fulfillment, ensuring seamless execution of sales transactions.
Collaborate with internal teams (e.g., logistics) to ensure efficient order processing and tracking.
Maintain a high level of professionalism while handling difficult situations professionally.

Desired Candidate Profile

0-2 years of experience in BPO/call center environment or similar industry.
Excellent communication skills for effective customer interaction over the phone or digital channels.
Proficiency in e-commerce operations, including product listing, cataloguing, order processing, and order fulfillment.
Ability to work on an inbound voice process with strong problem-solving skills for resolving complex customer queries.

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