{"@context":"https://schema.org","@type":"JobPosting","title":"Walk-in || Customer Support Executive","description":"

Key Responsibilities

Handle inbound and outbound customer calls professionally.
Respond to customer queries via phone, email, and chat.
Resolve customer complaints and issues within defined timelines.
Provide accurate information about products, services, and company policies.
Escalate complex issues to the appropriate team when required.
Maintain customer records and update information in CRM systems.
Meet quality, productivity, and customer satisfaction targets.
Follow company processes, compliance guidelines, and service standards.
Identify customer needs and recommend suitable solutions.

Required Skills

Excellent verbal and written communication skills.
Strong customer service orientation.
Active listening and problem-solving abilities.
Basic computer and typing skills.
Ability to multitask and work in a fast-paced environment.
Good interpersonal and teamwork skills.
Ability to handle stressful situations calmly and professionally.

Qualifications

Graduate or Undergraduate (depending on company requirements).
Prior customer service or BPO experience is preferred but not mandatory for entry-level roles.
Basic knowledge of MS Office and CRM tools is an advantage.
Willingness to work in rotational shifts, including night shifts if required.

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