Walk-in || Customer Support Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats with a focus on resolving issues promptly and professionally.
• Provide accurate and timely solutions to customers' concerns, escalating complex issues when necessary.
• Maintain records of all interactions with customers using CRM software for tracking purposes.
• Collaborate with internal teams to resolve recurring problems and improve overall customer satisfaction.
• Meet performance targets set by the company for quality metrics such as first call resolution rate, average handling time, etc.

Desired Candidate Profile

0-5 years of experience in BPO voice process or similar industry (inbound voice process).Any graduation degree except Law; preference given to candidates with B.Tech (Computers) or equivalent qualification.Excellent communication skills in English language; ability to work effectively in a fast-paced environment.

Perks & Benefits

• Monthly Attendance Award
• Service allowance
• Performance incentives
• Employee growth and development
• Employee Engagement and team building program
• Flexible week off and rotational shifts
• 6 days WFO

Desired Candidate Profile

• 0-5 years of experience in BPO voice process or similar industry (inbound voice process).
• Any graduation degree except Law; preference given to candidates with B.Tech (Computers) or equivalent qualification.
• Excellent communication skills in English language; ability to work effectively in a fast-paced environment.