Walk-in || Customer Support Executive

Customer operation Analyst | US Process

eClerx is looking for enthusiastic and customer-focused professionals to join our US Process team in Chandigarh. If you have strong communication skills we would love to hear from you!

Position: Customer Operations Analyst

Location: IT park Chandigarh (Work from Office)

Shifts: Rotational shifts including evenings, weekends, and holidays

Key Responsibilities

Handle incoming calls from customers in a professional and courteous manner.

Understand customer needs by actively listening and asking relevant questions.

Provide accurate information regarding products and services.

Address customer concerns with empathy and effective problem-solving.

Maintain detailed records of customer interactions and inquiries.

Stay updated on company products, services, and industry best practices.

Requirements

Excellent verbal and written communication skills in English.

Freshers and experienced candidates are welcome to apply.

Strong multitasking, time management, and problem-solving abilities.

Comfortable working from office in Chandigarh.

Basic computer knowledge and familiarity with CRM systems is preferred.

Education

Bachelors degree in any discipline (preferred).

Compensation & Benefits

In-Hand Salary: 23,100 (including night shift allowance)

Additional Benefits: Double pay on National Holidays + compensatory off

Subsidized company cab/bus facility

Medical insurance 2 Lakh + accidental cover 5 Lakh (ESIC included)

Referral bonus up to 7,500

Monthly & quarterly performance rewards

Mobile recharge reimbursement up to 1,000/month

24 paid leaves + 11 holidays + 2 weekly offs

Interested candidates can share their resume at:

[email removed] or [phone removed].